Why am I seeing empty boxes instead of pictures in Internet Explorer?

The issue could be that your browser has add-ons that are blocking content. Here are some steps to follow to try to fix the problem. If this is too complicated, email us and we can do a screen share and try this together.

  1. Click on the "Tools" button:Tools button
  2. Click on "Manage add-ons."

  3. Under "Show" click "All add-ons."

  4. Click on the "Disable" next to each add-on.

If that doesn't work, you can try some of the options listed here: http://windows.microsoft.com/en-ca/internet-explorer/cant-see-pictures-on-websites#ie=ie-11

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